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Terms of Service
ORTHENA TRADE INC | orthenainc.com
ORTHENA TRADE INC (Website: orthenainc.com), hereinafter referred to as "we" or "us," requires that by accessing this website, browsing our products, or placing an order, you agree to these Terms of Service and accept our Privacy Policy, Shipping Policy, and Return & Exchange Policy.
1 Website Usage
This website is intended for use by adult visitors. You agree to provide accurate and truthful personal and order information and shall not use this website for any unlawful or infringing activities. All intellectual property—including images, text, and trademarks—contained on this website belongs to ORTHENA TRADE INC and may not be copied or reproduced without permission.
2 Pricing and Payment
Prices on this website are listed in US Dollars (USD) and exclude destination duties, value-added taxes (VAT), and shipping costs. We reserve the right to correct any pricing errors on the website. Full payment is required at the time of order placement; an order only becomes effective once payment is successfully processed. All transactions are subject to the terms and conditions of the respective payment service provider.
3 Order Terms
The submission of an order does not constitute a binding contract; we reserve the right to decline or cancel an order prior to the preparation of the shipment.
Processing Time: Orders are prepared and packed within 6–8 business days following payment. Estimated transit time after shipment is 20–30 days; please refer to our [Shipping Policy] for further details.
4 Returns and Exchanges
All return and exchange requests must comply with our [Return & Exchange Policy]. As wigs are considered hygiene-sensitive products, items that have been worn, trimmed, washed, or damaged are not eligible for return or exchange.
5 Limitation of Liability
We guarantee the quality of our products as they leave our facility. We are not liable for damage to wigs resulting from improper use, unauthorized trimming, or inadequate care by the buyer. Website and product images are for illustrative purposes only; minor color variations due to display settings are inevitable and do not constitute a quality defect. We shall not be held liable for indirect losses caused by factors beyond our control, such as customs delays, flight disruptions, or logistical issues.
6 Disputes and Governing Law
These terms are governed by the laws of the United States. In the event of a dispute, the parties shall first attempt to reach a resolution through email correspondence. If a resolution cannot be reached, the matter shall be addressed through the appropriate legal jurisdiction.
7 Amendments to Terms
We reserve the right to update these Terms of Service at any time; updates will become effective upon their publication on the website. Your continued use of the website constitutes your acceptance of the updated terms.