-549x505.png "ORTHENA TRADE INC")
Return and Exchange Policy
ORTHENA TRADE INC | orthenainc.com
1 Return/Exchange Period
You may request a return or exchange within 30 days of receiving your order. Please email [email protected] with your order number and photos of the product to obtain authorization. Packages returned without prior authorization will be refused.
2 Product Condition Requirements
Wigs must be unused, unwashed, undyed, untrimmed, free of odors, and show no signs of shedding. They must be returned in their original packaging with all tags intact. For hygiene reasons, items that have been worn, altered, or soiled are not eligible for return or exchange.
3 Shipping Costs
Returns/Exchanges due to personal reasons: The customer is responsible for all shipping costs (both ways) and any applicable customs duties.
Returns/Exchanges due to product defects or incorrect items sent: We will cover the return shipping costs.
4 Refund Processing
Once we receive the returned item and verify its condition, a refund will be issued to your original payment method within 5–10 business days.
5 Non-Returnable/Non-Exchangeable Items
- Requests made beyond the 30-day window;
- Items that have been worn, trimmed, washed, stained, exposed to odors, or damaged;
- Clearance or final-sale items (non-returnable and non-exchangeable).
6 Policy Updates
We reserve the right to update this return and exchange policy at any time. Updates will take effect upon their publication on our website.