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Shipping Policy
ORTHENA TRADE INC | orthenainc.com
1 Order Processing and Dispatch
Once an order is successfully placed and payment is completed, please allow 6–8 business days for us to prepare, quality-check, and pack your items for shipment. This timeframe excludes weekends and public holidays.
2 Delivery Timeframe
After dispatch, international shipping typically takes 20–30 days.
Please note that this is an estimated timeframe; actual delivery may be delayed due to factors beyond our control, such as customs clearance, flight scheduling, or local logistics operations.
3 Shipment Tracking
Once your package has been dispatched, we will send a tracking number via email, allowing you to monitor the status of your shipment.
4 Customs and Duties
The recipient is responsible for any import duties, value-added taxes (VAT), or customs clearance fees incurred in the destination country/region. Please familiarize yourself with local import regulations beforehand.
5 Lost or Damaged Packages
In the event that a package is lost or arrives severely damaged, please take photographs as evidence upon receipt and contact us via email at [email protected]. We will assist you in resolving the issue.
6 Responsibility for Shipping Address
Please ensure that the shipping address provided at the time of order is accurate and complete. The buyer assumes all risks and costs associated with packages that are returned or lost due to an incorrect address provided by the customer.
7 Policy Revisions
We reserve the right to amend this shipping policy at any time. Any revised terms will become effective upon their publication on our website.